Legal

Refund Policy

All sales are final - but if it won't run on a PC that meets the requirements, talk to us.

Last updated: 28 September 2026

All sales are final

Your license key is delivered the moment you pay and works offline from then on, so purchases are final. Please check the requirements before you buy - above all the graphics card, which is what decides whether the voice models fit.

If it won't run on your PC

If your PC meets the requirements and it still won't run, write to support at aicastcohost dot com from the address you bought with, or use the support form, within 14 days of buying. Tell us your graphics card and what happens, and we'll try to get it working. If we can't, we look at a refund case by case.

What happens to the license

A refund revokes the license key. The app is an offline-first program, so it learns this the next time each computer renews its activation - which for a computer that stays offline can take up to about four months. We would rather tell you that plainly than promise an instant switch-off we can't deliver. Your own shows and settings on your PC are never touched.

Chargebacks

Please talk to us first - we answer every message, and it is quicker for you than a dispute. A chargeback revokes the license while it is open, and restores it if it is decided in our favor.

Your statutory rights

Nothing here takes away rights you have under consumer law where you live.